Action Required to Keep your BCREA Mobile Account Active
We are creating enhancements to our online account management system for all existing BCREA Mobile subscribers. Please check your inbox for an email from [email protected] which provides a username and temporary password in order for you to create an account and register your device on the upgraded system.
Please ensure you take action immediately once you receive the email so there is no disruption to your service. The new online account management system can be accessed here: https://bcrea.mywirelessconcierge.ca
If you have any questions or need assistance please contact the BCREA Mobility Team at 1.877.909.3612 from 8am to 8pm Monday - Friday or email [email protected].
1. Why are you asking me to create a new account and register my device?
The BCREA Mobile online account management system that our wireless subscribers utilize for billing, device upgrades, etc is being improved. You will continue to have an online portal to manage your account and have a dedicated customer service team to assist you with any questions.
We ask you to follow the few steps outlined in our email to enable your account and register your device on the new online portal.
Exceptional service to subscribers remains a number one focus.
2. Will all my lines be under this new account?
Yes, everything will now be in this new portal for your convenience.
3. Why do you need my credit card details again?
In adherence to credit card compliance policy, we cannot port your credit card from the old system to the new one.
4. Will the monthly price change?
No, the price and your features will not change, everything remains the same in terms of the key features BCREA Mobile offers you.
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