Win/Win: Conflict Resolution Skills for REALTORS®

In Win/Win: Conflict Resolution Skills for REALTORS®, REALTORS® will learn to understand conflict, engage in non-defensive communication and expression, manage their environment, disengage from conflict when necessary, and apply a conflict resolution model to resolve issues.

By the end of this course, learners will be able to understand the causes of conflict, manage aspects of their environment to keep the conflict from escalating farther, and know various ways to create open dialogue that facilitates collaboration. REALTORS® and managing brokers will be able to use the following four-step problem-solving model to resolve conflict: set the climate, identify the issues, clarify and explore interests, and collaboratively problem solve.

This course focuses on interpersonal conflict issues involving one-to-one interaction to provide learners with a thorough understanding of how and why conflicts arise. It also provides REALTORS® with the skills, insights, and techniques required to effectively manage and resolve conflicts in their daily work.